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MUVE-IT Inc. Privacy Policy

This Privacy Policy explains how Muve-it Inc. (“Muve-it”, “us” or “we”) collects, uses, discloses, stores, safeguards and retains your Personal Information. If you do not agree to the terms of this Privacy Policy, you may not use our website, services or products.




Welcome to Muve-it, owned and operated by Muve-it Inc. By using or accessing (the “Site”) or our software or services, you agree that you will comply with and are bound by the following terms and

conditions.  If you do not agree to these terms and conditions (the “Terms”), you may not use our Site, software or services. These terms and conditions may be modified or superseded by separate agreements with you (in

particular as they may relate to software or services provided to you), in which case the terms and conditions set out in such separate agreement will prevail to the extent of any conflict.


The term “Muve-it”, “we”, or “our” refers to Muve-it Inc. and any of its affiliates that are authorized to use Muve-its name or trademarks.  The term “you” refers to the users of our services or viewers of our Site.  The term “services” includes, without limitation, use of our Site or software.


Our software may be distributed with third party software components. Users are subject to the user agreements governing the use of such third party software components.  You must ensure that your use of our Site, software and services does not violate these terms. By using our services, you: (1) represent you are at least sixteen (16) years of age; and (2) agree that you are subject to our Privacy Policy.



Personal Information

“Personal Information” means information, other than business contact information, about an identifiable individual. You should exercise discretion when disclosing your Personal Information to us, and should not disclose sensitive or confidential information that you wish to remain private.


When using the Muve-it application it will require the use of the following permissions when running: Location, Camera, Notifications and Storage



Once you have downloaded the Muve-it app. The Muve-it app will request permission to use your location data

While logged into the Muve-it app the app collects location data to enable users to locate drivers upon request as well, enables drivers of the Muve-It app to locate customers upon request. The use of Location data will provide Realtime monitoring during an active requested service call. 


Muve-it collects precise or approximate location data from drivers’ mobile devices when the Muve-it app is running in the foreground (app open and on-screen) or background (app open but not on-screen). 


We further collect precise or approximate location information from users/customers mobile devices if they enable us to do so via their device settings.

Muve-it collects such data from the time a Service Call is requested until it is finished, and any time the app is running in the foreground (app open and on-screen).

Precise location data collected from a driver’s device during a trip is linked to the users/customers account, even if the users/customers has not enabled precise location data to be collected from their device. This data is

used for purposes such as receipt generation, customer support, fraud detection, insurance.


Camera: Once you have downloaded the Muve-it app. The Muve-it app will request permission to use your Camara.

The Camera will allow the user to capture images of items they would like transported. It will further provide confirmation images of items when moved to final destination. 

Notification: Once you have downloaded the Muve-it app. The Muve-it app will request permission to provide you with notifications. These notifications will advise of service call intervals along with direct in app communication between current customer and driver


Storage: Once you have downloaded the Muve-it app, the Muve-it app will request permission to access storage. This permission will allow efficient communication and hold small amounts of

data required to run your service call. 



This Privacy Policy applies to Personal Information that we collect when you use our website or services, and the public Personal Information that we may collect from third party websites. This Privacy Policy does not apply to the practices of companies or other entities that we do not own or control, or to people that we do not employ or manage. Any Personal Information that you supply, or authorize us to supply to any third parties is governed by the privacy policies of those third parties.


Collection and Use

Some examples of the types of information that we may collect include but are not limited to:

(i) contact information, such as your name, address, telephone number, email address;

(ii) usage information and history, such as your usernames, internet protocol (IP) addresses, support ticket history, and website usage information;

(iii) meaningless but unique numbers (MBUN); and

(iv) persistent anonymous identifiers (PAI).


We will collect and use your Personal Information in connection with the provision of products and services from our website including:

(i) delivery of our services, such as our authentication service(s) or our identity service(s),

(ii) carrying out transactions that you have requested, (iii) for billing purposes,

(iv) in order to communicate with you about new products and services, and

promotional offers

(v) to prevent fraud and other prohibited or illegal activities, and

(vi) managing recruitment and employment relationships.


We may use your Personal Information, in conjunction with information available from third parties, to provide the complete functionality of our services.

We may use various kinds of software devices to collect information about Internet use. Small files called “cookies” may be attached to your web browser. These files identify your browser and save information so that our servers can track web browsers. We use cookies to store your preferences and other information on your computer. You can set your browser to disable cookies, but our website may not work properly if you disable cookies.



We may share your Personal Information with our corporate affiliates to carry out transactions that you request or to make our business, or that of our corporate affiliates, more responsive to your needs, which may include

customer names and addresses without the consent of the customer.

We may share your Personal Information with third parties that we engage to provide products and services on our behalf, or to third parties on whose behalf we collect your Personal Information. We will however not disclose your Personal Information to third parties for the purposes of the third party marketing products to you.

We may disclose your Personal Information: (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule or regulation (including privacy laws, rules and regulations); (b) in response to a court order, subpoena, discovery request or other lawful judicial or administrative proceeding; (c) in order to comply with an applicable law, rule or regulation; and (d) in good faith, to protect or defend our rights or property, or the rights or property of other customers or users.


We have implemented reasonable technology and security features appropriate to the sensitivity of the information, including the use of encryption, to safeguard the privacy of your Personal Information from

unauthorized access or improper use.



If any of your Personal Information collected or stored by us or our service providers is not accurate, complete or up-to-date, please contact our Chief Privacy Officer so that we can correct the information or direct you to the third party responsible for correcting the information.


Data Retention

Your personal Information will be retained only as long as necessary for the purposes for which it was collected, or until you request that we delete it.


Withdrawal of Consent

You may withdraw your consent to the collection, use and disclosure of your Personal Information at any time. To do this, please contact our Chief Privacy Officer. Withdrawal of your consent to the collection, use and disclosure of your Personal Information will result in you being unable to continue to use our website or associated services.



Any personal information you provide to us will be collected, used and disclosed in accordance with our Privacy Policy.  Information about your use of our Site or services may be included in an anonymized fashion in

aggregate reports generated for marketing purposes, or for other business purposes.  You agree to the collection, use and disclosure of your personal information, in accordance with our Privacy Policy, including the transfer of information to countries other than your country of residence for storage, processing and use by Muve-it or its affiliates.


Privacy Officer

If you have any concerns about our online Privacy Policy or its

implementation, you may contact our Chief Privacy Officer at privacy@Muve- or by mail at:

Chief Privacy Officer

Muve-it Inc.

180 Northfield Drive West
Unit 4, 1st Floor
Waterloo, Ontario.
N2L 0C7

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